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Warranty Service Terms and Conditions

Warranty Service Terms and Conditions

Warranty Service Terms and Conditions

  1. During the warranty period, Next Electronics LLC will accept and repair defects free of charge, except those caused by the User’s actions or misuse.

  2. No warranty coverage other than that specified in this warranty certificate will be provided.

  3. The warranty certificate is valid only when presented together with the purchase receipt.

  4. Warranty services cannot be provided if the warranty certificate is lost. The Company is not obliged to issue a replacement certificate.

  5. Next Electronics LLC is not responsible for transportation costs incurred in delivering defective products to the service centre or collecting them after repair.

  6. Please ensure that products submitted to the service centre for repair are clean.

  7. Warranty Certificate Requirements

    • The certificate must bear the stamp or seal of the party issuing the product.
    • The relevant product information must be recorded on the certificate.
    • The product name, model, serial number, purchase date, and the full names of the purchaser and sales representative must be written clearly and completely.
    • If your product is delivered, please ensure that its serial number is recorded on the warranty certificate and that the certificate bears the issuing party’s stamp or seal.
  8. Product Repairs

    • Products that can be repaired will not be replaced or refunded. They will be repaired free of charge only.
    • Warranty repairs that do not require spare parts will be completed within 1–14 days.
    • If spare parts must be ordered from the manufacturer, repairs will be completed within 30–90 days.
  9. Product Replacements

    • If a product cannot be repaired, it will be replaced with a product of the same type rather than accepted for a refund.
    • If repairs are not completed within the specified timeframe, the product will be replaced with an identical product.
    • If a product has been repaired three times, it will be replaced with a product of the same type rather than accepted for a refund. If a product of the same type is unavailable, it will be replaced with a product of equivalent value.
    • If a product submitted for warranty repair is found to be irreparable and is to be replaced, a depreciation amount will be deducted from its value based on its period of use and wear and tear. This assessment also includes the product’s packaging.
    • Replacement does not restart or extend the warranty period. The original product’s warranty period remains in effect.
  10. Warranty Exclusions

    • Failure to follow the product’s operating instructions.
    • Repairs performed by another service provider.
    • Damage caused by voltage fluctuations or the use of a power supply that does not comply with the product’s specifications.
    • Mechanical damage to components caused by impact, dropping, or similar events.
    • Software-related faults.
    • Accessories and consumables supplied with the product, including remote controls, connecting cables, batteries, plugs, refrigerator light bulbs, deodorizers, and printer or photocopier toner.
    • Product information on the warranty certificate that does not match the product, or information that has been erased, corrected, altered, or made illegible.
    • Tampered seals.
    • Expiry of the warranty period.
    • Use of products intended for household or personal use for industrial or commercial purposes.
    • Modifications to the original factory circuitry or design.
    • Damage caused by foreign objects, substances, liquids, insects, or similar materials entering the product.
    • Damage caused by deteriorated or counterfeit accessories or media, such as cassettes, DVDs, VCDs, film, or batteries.

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